"Having used your services over many years, I have always been reassured with the prompt help and great care I have received when things have been difficult. Thank you Rachel."
admin ally remote assistant
Optima English Programmes


For administration support, I have a fixed hourly fee of £25.00, and for technical and web support it’s £30.00.

As for web services, my rate is dependent on the task required; some may have a fixed fee, others are by the hour but these will be discussed during our initial consultation.

Hourly-based work is billed in 15 minute increments, rounded up or down to the nearest quarter hour and I charge a minimum of one hour.

If you wish to retain my services for a set amount of hours per week or month on a regular basis, this can be arranged and will be payable in advance.


Updated January 2021


  1. Once you have made initial contact, ADMIN ALLY will send acknowledgement and organise a suitable date and time to discuss your requirements.
  2. This initial consultation will be free of charge.
  3. Following your consultation, a non-obligation quote will be provided to you with an estimation of hours required to complete the works.
  4. Total hours, timescales, payment method and payment terms must be agreed in writing prior to the commencement of work.
  5. Should there be any major alterations to the original specification once work has begun that will require more hours than initially agreed, ADMIN ALLY will pause works to discuss the matter with you and an amended quotation will need to be agreed prior to ADMIN ALLY continuing with the work agreed.
  6. If you have paid for a retainer of hours per week or month in advance and the hourly credit is running low, ADMIN ALLY will advise you at the earliest opportunity and either the works will cease at the end of the allotted time or you can purchase additional hours.
  7. All information necessary to complete the works must be provided to ADMIN ALLY before works can be scheduled. This can be provided by way of email, post, WeTransfer or Cloud sharing (e.g. Dropbox, Google Drive, One Drive). ADMIN ALLY uses a Windows 10 computer and the Microsoft Office software suite. Please ensure all information sent is compatible with these applications.
  8. Final proof reading and the approval of documents prepared remains your responsibility, however in the unlikely event mistakes are found, these will be corrected free of charge if ADMIN ALLY is notified within 3 working days. After 3 working days if no errors are reported, the work will be deemed as accepted. Any mistakes reported outside this timescale will still be corrected but the additional time spent may be charged to you.
  9. All work will be completed by the deadlines agreed unless you are previously notified by ADMIN ALLY.
  10. Any future works should be requested in writing by way of an email to so a further quotation can be prepared and agreed.


  1. ADMIN ALLY charges a minimum of one hour for ad-hoc work, then in 15 minute increments, rounded up or down to the nearest quarter hour.
  2. Ad-hoc hours are invoiced once the work has been completed. Should works carry over 7+ days, invoices will be raised on a bi-weekly basis until the completion of works agreed.
  3. ADMIN ALLY reserves the right to request full or partial payment for ad-hoc clients before the commencement of work should they feel it necessary.
  4. For ad-hoc work, should this be completed in less hours than quoted, you will only be charged for the hours spent.
    Retainer hours on a weekly or monthly basis are invoiced in advance and must be paid prior to the commencement of work.
  5. Any pre-paid unused hours on a weekly or monthly retainer may be carried over to the following month with prior agreement.
  6. For website design, a 50% deposit will be required in advance.
  7. Itemised invoices will be sent to you via email and are payable within 14 days of the invoice date by way of bank transfer. Payments must be made in UK pounds. I do not accept card payments, PayPal or cheques.
  8. Any reasonable additional charges in connection to the works (e.g. stationary, postage, domains, website themes, etc.) will be charged at cost and itemised on your invoice.
  9. Should invoices not be paid by their due date, ADMIN ALLY reserves the right to refuse the completion or delivery of work until past due balances are paid in full.
  10. In the event failed payment leads to collection enforcement, you shall be liable for any costs associated with recovering the full amount owed.
  11. My fees are reviewed annually and are subject to change. Regular clients will be notified of any upcoming changes to fees in writing.
  12. ADMIN ALLY is not VAT registered.


  1. You and ADMIN ALLY both have the right to terminate any agreed works, including those already in progress, providing 3 days’ notice is given in writing.
  2. For works which have already begun, ADMIN ALLY will invoice immediately for work completed up to this date and you shall meet the standard payment terms. Any unused hours paid for in advance will be refunded by way of bank transfer.


  1. ADMIN ALLY will treat all information provided by you with the strictest confidence at all times.
  2. If a non-disclosure agreement is required, ADMIN ALLY will comply.
  3. No information provided by you will be disclosed or passed to a third party without consent.
  4. ADMIN ALLY will retain copies of all works completed for clients for 12 months, after which time it will be deleted unless specifically instructed otherwise.
  5. Both yourself and ADMIN ALLY must ensure they are fully compliant with their respective obligations under the General Data Protection Regulation (GDPR). If applicable, either will notify the other in a timely manner in the event of a data breach that involves the other party’s data.
  6. ADMIN ALLY is registered with the Information Commissioner’s Office (ICO).


  1. ADMIN ALLY has the right to decline work it deems as illegal, immoral or offensive.
  2. ADMIN ALLY will not be held responsible for any loss, damage or theft of any data, equipment or items relating to tasks during transit to and from my office.
  3. ADMIN ALLY will not be liable for any indirect punitive, special or incidental damage should it occur.
  4. It is your sole responsibility to effectively protect your equipment from damage and virus attacks, and back up your data at regular intervals. ADMIN ALLY will not be held accountable for any losses incurred as a result of inadequate security practises.
  5. ADMIN ALLY has Professional Indemnity Insurance cover.